Operational Excellence
Complete branch operations, cash management, audits and internal controls delivered with precision.
Grade Manager · Axis Bank
Driving banking
operations with clarity.
I’m Rupesh Kumar, a Branch Operations Head building high-performing teams, trusted customer relationships and compliant, growth-focused banking operations.
8+Years of
Experience
Experience
3Leading Indian
Banks
Banks
4Awards &
Promotions
Promotions
Current RoleBranch Operations HeadAxis Bank · Raipur
Open to meaningful
professional connections
professional connections
Retail BankingBranch GovernanceRBI ComplianceCustomer ExcellenceOperational Risk
01 · About MeLeadership grounded in
Leadership grounded in
trust & precision.
A results-oriented banking professional with deep expertise across retail banking, branch operations, customer acquisition and service excellence.
Promoted to Grade Manager in recognition of consistent performance and leadership. I balance commercial growth with disciplined controls, regulatory compliance and a customer-first mindset.
Rupesh Kumar
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02 · Core Expertise
Where strategy meets execution.
Capabilities developed through 8+ years of hands-on banking leadership.
01Branch Operations
02Retail Banking
03Team Leadership
04Customer Relationships
05CASA Portfolio
06RBI Compliance
07KYC / AML
08Operational Risk
09Cash Management
10Audit & Control
11Sales Growth
12Process Improvement
People Leadership
Mentoring teams, resolving escalations and creating a culture of ownership and service excellence.
Business Growth
CASA acquisition, relationship management and third-party sales aligned to sustainable targets.
03 · Career Journey
Progress built on performance.
Apr 2026 — Present
Axis Bank
CurrentGrade Manager — Branch Operations Head
Leading complete branch operations, team performance, service quality, audits, regulatory compliance and operational risk controls.
- Promoted for consistent leadership and performance
- Directing daily operations and customer escalations
- Strengthening controls and coordinating successful audits
Jul 2022 — Mar 2026
Axis Bank
Deputy Manager
Managed customer service and operations while growing CASA portfolios and cross-selling insurance and banking products.
Jan 2022 — Jul 2022
Kotak Mahindra Bank
Deputy Manager
Led branch sales and service operations, new customer acquisition and portfolio relationships against monthly targets.
May 2018 — Dec 2021
ICICI Bank Ltd.
Senior Officer
Built the foundation of a banking career across sales, customer experience, CASA acquisition and revenue generation.
04 · Recognition
Milestones that matter.
Promoted to Grade Manager
Recognised by Axis Bank for consistent performance, leadership and operational excellence.
Axis Bank LI Contest
Awarded for outstanding performance in the Life Insurance business contest.
Grade Promotion
Earned promotion at ICICI Bank along with recognition in the ZHM 152 Prime Contest.
LI Super Month
Qualified in ICICI Bank’s competitive LI Super Month Contest.
GM
Grade Manager PromotionAxis Bank · April 2026
LI
LI Contest AwardAxis Bank · 2023
152
ZHM 152 PrimeMemento & Certificate · 2021
SM
LI Super MonthICICI Bank · 2020
Official certificates and supporting credentials are available upon request.
05 · Education & ToolsA strong commercial
A strong commercial
foundation.
Bachelor of Commerce, Ranchi University
2012 · First Division · 61.25%
Core Banking OperationsMicrosoft ExcelMIS ReportingTally ERP 9Digital BankingDCA
Let’s ConnectLet’s create impact,
Let’s create impact,
together.
For leadership opportunities, professional collaboration or a conversation about retail banking operations.